Joinan 9 Privacy Policy — Your Data, Our Responsibility

We collect various types of information when you register and use Joinan 9's services. This information falls into two main categories — what you provide directly, and what is generated automatically as you use the platform.

Personal Information (Provided Directly by You)

• Identity Document: Full name, date of birth, National ID or passport number
• Contact Information: Mobile number, email address, current and permanent address
• Financial Information: bKash/Nagad/Rocket number, transaction history
• Account Information: Username, password (encrypted), security questions and answers
• Verification Documents: Photos or scans of documents submitted during the KYC process

Automatically Collected Information

• IP Address & Device Type
• Browser type and operating system
• Site Visit Time & Session Duration
• Which pages you visited and how long you stayed
• Gaming history and betting patterns

Joinan 9 collects your information through several methods. In each case, data is only collected with your consent.

Joinan 9 uses the information collected from you for specific, limited purposes only. We never use your data for anything beyond those purposes without your consent.

• Account Management: Ensuring login security, account verification, and identity confirmation.
• Payment Processing: Processing deposits and withdrawals quickly and accurately.
• Customer Support: Fast resolution of your complaints and issues.
• Fraud Prevention: Detecting unusual activity on your account.
• Legal Obligations: Meeting regulatory requirements.
• Service Improvement: Analyzing user experience to improve the platform.
• Relevant Offers: Sending bonuses and promotions tailored to your preferences (with your consent).

Joinan 9 does not sell, rent, or share your personal information for marketing purposes. However, limited data may be shared in specific circumstances:

Authorized Parties

• Payment Providers: Necessary information is shared with bKash, Nagad, and Rocket to process your transactions.
• Game Provider: Limited data is shared with licensed providers to deliver your gaming experience.
• Identity Verification Services: With authorized verification providers to complete KYC.
• Cybersecurity Partner: For fraud detection and prevention.
• Legal Authorities: Mandatory compliance with court orders or government investigations.

Every third party is bound by a strict confidentiality agreement with us. They may only use data for the specified purpose and are not permitted to use it for anything else.

Joinan 9 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of Cookies We Use

You can disable non-essential cookies through your browser settings. However, turning off essential cookies may cause some site features to stop working.

Joinan 9 does not retain your data indefinitely. Each category of information has a defined retention period.

• Account Information: For the duration your account is active, and up to 5 years after it is closed.
• Transaction Records: Up to 7 years as required by legal obligations.
• KYC Documents: 5 years after account closure.
• Support Conversations: Up to 3 years after the issue is resolved.
• Cookie Information: Based on cookie type (see details above).

After the retention period, data is securely and permanently deleted or anonymized.

Under Joinan 9's Privacy Policy, you have several important rights regarding your personal data. It's worth knowing what they are.

Joinan 9's services are intended for users aged 18 and above. We do not knowingly collect any information from minors.

If an account is found to have been created by a minor and we are informed, that account and all associated data will be deleted immediately.

Joinan 9 has implemented multiple layers of technical and organizational measures to keep your data secure.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall Protection: Advanced firewall to prevent unauthorized access.
• Regular Security Audits: Periodic security assessments conducted by third parties.
• Restricted Access: Only authorized personnel have access to your information.
• Data Backup: Regular encrypted backups to prevent data loss.
• Incident Response: In the event of a security breach, you will be notified within 72 hours.

Joinan 9 may update this Privacy Policy from time to time. Changes may occur due to service improvements, legal requirements, or new technologies.

For any significant changes, we will:

• We will send advance notice to your registered email.
• We will notify you via special banners or pop-ups on the site.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

If you have any questions or complaints about our Privacy Policy, or wish to exercise your rights, please get in touch:

• Email: support@joinan9.app
• Response Time: Within 30 business days
• Language: Available in both Bengali and English